Jatawin Privacy Policy — How We Protect Your Information

Jatawin (jatawin.onl) takes your privacy seriously. This privacy policy clearly explains what personal information we collect, how it is used, and how it is kept secure.

By using the Jatawin website or mobile app, you are considered to have agreed to this privacy policy. Please read it carefully before using the platform.

This privacy policy applies solely to Jatawin's own services. Third-party websites and payment gateways operate under their own separate privacy policies.

Under Jatawin's privacy policy, we only collect information that is necessary to operate the platform. Collecting unnecessary data goes against our principles.

Information collected at registration

• Full name (as per National ID)
• Date of birth (for age verification)
• Current address
• Mobile Number
• Email Address (if applicable)
• Preferred payment method

Information Collected During KYC Verification

• National ID (NID) or passport copy
• Proof of current address
• Proof of Mobile Banking Account Ownership

Automatically Collected Information

• IP Address & Device Information
• Browser type and operating system
• Page visits and session duration
• Gaming history and transaction records
• Cookies & Tracking Data (see details below)

Jatawin uses your information only for specific, transparent purposes. Our privacy policy ensures that every use of your data is clear to you.

Under Jatawin's privacy policy, your data is stored with the highest level of security. We use world-class cloud infrastructure with 24/7 active security monitoring.

Security measures

• 256-Bit SSL/TLS Encryption: Fully secured during data transfer.
• AES-256 Data Encryption: Data stored on our servers is also encrypted.
• Multi-Factor Authentication: To prevent unauthorized access to your account.
• Regular security audits: Audited by third-party experts.
• Automatic Logout: Sessions are automatically closed after a period of inactivity.

Data retention period

All data is retained for as long as your account remains active. After account closure, certain information may be kept for up to 5 years to meet legal and regulatory requirements, after which it is permanently deleted.

Jatawin never sells your personal information to third parties. Under our privacy policy, data may only be shared in the following limited circumstances:

• Payment processor: Only the minimum information necessary to complete a transaction.
• KYC Verification Partners: Approved provider for identity verification.
• Legal Authorities: In compliance with a valid court order or government directive.
• Anti-Fraud System: To prevent fraud and money laundering.

Even in these cases, only the minimum necessary information is shared. Any third party involved in a sharing arrangement must comply with our privacy standards.

Jatawin uses cookies on its website and app. Cookies are small text files stored on your device that help improve your experience on the platform.

Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure platform security. Without these, the platform will not function properly.
• Functional Cookies: To remember your preferences, language, and settings.
• Analytics cookies: To identify which pages are visited most, without revealing user identity.
• Marketing cookies: To show you promotions tailored to your preferences (subject to your consent).

You can manage cookies through your browser settings. However, disabling essential cookies may limit access to certain features.

Jatawin's privacy policy gives you full control over your data. You have the following rights, and we are always ready to help you exercise them:

• Right to know: You may request to know what information we hold about you.
• Right to Rectification: You may request that any incorrect or outdated information be updated.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to restrict processing: You can restrict how your data is used for specific purposes.
• Right to portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise any of these rights, contact our support team. We will respond within 30 days of receiving your request.

Jatawin strictly prohibits providing services to anyone under 18. In line with our privacy policy and platform rules, we do not collect or store data from minors.

• Date of birth verification is mandatory at registration.
• Proof of age documentation is required during the KYC process.
• Any account identified as belonging to a minor will be closed immediately.
• Any data collected from a minor will be deleted without delay.

If a parent or guardian suspects their child is using Jatawin, please contact our support team immediately. We will take prompt action.

Jatawin reserves the right to update this privacy policy as needed. Changes may be driven by new legal requirements, technological developments, or updates to the scope of our services.

• For significant changes, an SMS will be sent to your registered mobile number.
• The date of any change will be clearly displayed at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to a policy change, you may request to close your account.

Visit this page regularly to stay up to date with the latest Privacy Policy.

If you have any questions, concerns, or data-related requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Chat with us directly via the website or app
• Support Hours: 24 hours a day, 7 days a week

Upon receiving any formal data request, we will respond in writing within a maximum of 30 business days. Our team is fully equipped to provide support in Bengali.